Review: Hertz Car Rental

Vehicle Selection and Quality

Hertz offers a diverse fleet that includes economy cars, luxury vehicles, SUVs, vans, and even specialty vehicles like convertibles and electric cars. Whether you're looking for a budget-friendly option or something more luxurious, Hertz likely has something to fit your needs. The vehicles are generally well-maintained and clean, with many locations offering newer models equipped with the latest technology.

One standout feature is Hertz's "Green Traveler Collection," which includes hybrid and electric vehicles. This is a great option for eco-conscious travelers who want to minimize their carbon footprint.

Pricing and Value

Pricing at Hertz can vary depending on location, vehicle type, and demand. Typically, Hertz's rates are competitive but can lean towards the higher side compared to some budget rental companies. However, the company frequently offers discounts, promotions, and package deals that can make renting more affordable.

For frequent renters, the Hertz Gold Plus Rewards program is worth noting. This loyalty program allows members to earn points on rentals, which can be redeemed for free rental days or upgrades. The program also offers benefits like expedited pick-up and drop-off, making the rental experience smoother.

Customer Service

Hertz's customer service has received mixed reviews. On the positive side, many customers appreciate the professionalism and friendliness of the staff at various locations. The pick-up and drop-off processes are generally efficient, and the company provides clear instructions and support through their app and website.

However, some customers have reported issues with unexpected fees, long wait times, and difficulties resolving disputes. As with any rental company, experiences can vary widely depending on the location and specific circumstances.

Booking Experience

Booking a rental with Hertz is straightforward, whether you're doing it online, via the mobile app, or over the phone. The website and app are user-friendly, allowing customers to easily search for available vehicles, compare prices, and select any add-ons they may need (like GPS, child seats, or additional insurance).

One of the notable features is the ability to quickly modify or cancel reservations without hefty penalties, which adds a level of flexibility that's crucial for many travelers.

Pros

• Wide Vehicle Selection: From economy to luxury, Hertz offers a wide variety of vehicles.
• Loyalty Program: The Gold Plus Rewards program provides benefits and savings for frequent renters.
• Eco-Friendly Options: The Green Traveler Collection is ideal for eco-conscious renters.
• User-Friendly Booking: Easy to book, modify, and cancel reservations.

Cons

• Price: Hertz can be more expensive than other budget car rental companies.
• Inconsistent Customer Service: While many locations offer excellent service, experiences can vary.
• Additional Fees: Some customers report unexpected charges that can make rentals more expensive than anticipated.

Conclusion

Hertz remains a strong choice for car rentals, especially if you value a wide selection of vehicles, a reliable loyalty program, and a generally high standard of service. While it may not always be the cheapest option, the quality and convenience Hertz offers can justify the cost, particularly for frequent travelers who can take advantage of the Gold Plus Rewards program.

However, it's important to be aware of potential additional fees and to carefully review rental agreements to avoid surprises. Overall, Hertz is a dependable choice that continues to maintain its reputation as a leading car rental service worldwide.